Encompassing the full caller lifecycle, keep track of your callers with full caller history, in call note generation, and previous call history enabling all operators to build a profile of callers quickly and easily. Handling over 1 million callers and over 10 million questions.


Full Caller Lifecycle

Our unique system allows you to create fully configurable questionnaires per caller.

Record details of each caller, generate questionnaires, and record answers to questions.

Customisable Questions

Questionnaires can be created/amended at any time:

- Different questions per caller type

- Mandatory questions

- Multiple answers

- Configurable feedback questions

- Caller relationships

Operator Help

Each question has operator help. This is essential for new users and to aid caller management.

Operator help is displayed during the call. Full directory listings to provide signposting to the caller, quickly and easily.


Interactive Dashboards

Interactive dashboards allow you to see at the touch of a button the current call volumes.


Receive updates on caller trends, voicemail and call trend analysis.

Reporting Engine

Full analysis of callers, questions, feedback and call breakdown.

Built-in Report writer for bespoke report design.