Encompassing the full caller lifecycle, keep track of your callers with full caller history, in call note generation, and previous call history enabling all operators to build a profile of callers quickly and easily. Handling over 1 million callers and over 10 million questions.
Full Caller Lifecycle
Our unique system allows you to create fully configurable questionnaires per caller.
Record details of each caller, generate questionnaires, and record answers to questions.
Questionnaires can be created/amended at any time:
- Different questions per caller type
- Mandatory questions
- Multiple answers
- Configurable feedback questions
- Caller relationships
Each question has operator help. This is essential for new users and to aid caller management.
Operator help is displayed during the call. Full directory listings to provide signposting to the caller, quickly and easily.
Interactive dashboards allow you to see at the touch of a button the current call volumes.
Receive updates on caller trends, voicemail and call trend analysis.
Full analysis of callers, questions, feedback and call breakdown.
Built-in Report writer for bespoke report design.