On-site audit / analysis
Icaris use several methods to ensure the decisions you are about to undertake are the right ones.Utilising surveys, interviews and observations to conduct a comprehensive service audit.
We identify technology, training and processes to take your service team to the next level.
Once we have executive buy-in, we over-see the process from start to finish.
Icaris continually monitors Key Performance Indicators at weekly intervals adjusting strategies where needed.