FULL CALLER LIFECYCLE
- Initial call – questions – feedback
- Caller relationships
- Multiple questionnaires
- Multiple feedback questions
CALL HANDLING ENGINE
- Call breakdown by any question
- Multiple operators from any location
ICARIS HELPLINE MODULE
Encompassing the full caller lifecycle, keep track of your callers with full caller history, in call note generation and previous call history enabling all operators to build a profile of callers quickly and easily.
Operator help per question allows for scripting and help no matter what the caller is requesting. Multiple questions by caller allow for fully customisable questions and answers. Upload and store supporting documentation electronically, including MP3 files for audio playback.
Send letters, emails and SMS messages using standard templates, direct from the module. Interactive dashboards and reports provide management reporting at the touch of a button.
Handling over 1 million callers and over 8 million questions.